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Emotional Contagion in Hospitality: How Nonverbal Communication Shapes Guest Experiences
Whether it’s a hotel, restaurant, or resort, the collective energy of the staff shapes the overall guest perception. Positive emotions are infectious, but so are negative ones.
Emotional contagion—the psychological phenomenon where people unconsciously "catch" the emotions of others—plays a profound role in hospitality.
May 83 min read
7 views


The Science of Storytelling - In Hospitality and in Life
The human brain is wired for story. When you wrap your message in a compelling story—whether you’re serving dinner, teaching students, or giving a Monday morning sales pitch—it sticks. Stories spark sensory regions, emotional networks, even mirror neurons that make us feel as if we’re in the story.
Apr 143 min read
3,188 views


Mind Over Matter: It's not woo-woo science (It's a thing!)
Many think of phrase "mind over matter" as a miraculous paranormal construct. Research shows it's much more than woo-woo science.
Apr 63 min read
74 views


7 Scientifically Proven Ways to Tame Anxiety and Restore Peace
Feeling overwhelmed, anxious, or stuck overthinking things? You’re not alone. Over 40 million U.S. adults struggle with anxiety each year.
Mar 284 min read
17 views


What the #$@*! was I Thinking?!
Neuroscientists have found an inverse relationship between the amygdala and the neocortex. We don't do our best thinking when we're stressed
Mar 284 min read
68 views


Pay Attention to What You Pay Attention To
Is your glass half full or half empty? What we pay attention to has great influence over our thoughts, behaviors and brain chemistry.
Mar 13 min read
253 views


The Science Behind Tipping: Understanding the Psychology of Gratuity
Tipping. It's the little social contract that lives at the end of every restaurant meal. But studies show, it's not just about the service. There are hidden psychological levers that subconsciously influence tipping behavior. Here are six science-backed insights that can help turn good service into generous gratuity.
Mar 13 min read
15 views


Micro-Dosing Joy: A Simple Brain Hack to Beat Stress
Stress is an inevitable part of life. But for some, it’s a major distraction. The good news is there is a simple brain hack to combat it.
Feb 263 min read
46 views


Step away from the Keyboard and Pick up a Pen: Handwriting Rewires Your Brain
Putting pen to paper does more than just record your thoughts. It actually rewires your brain and improves cognition and memory!
Feb 253 min read
115 views


The Fake Dopamine Trap
Our world is built to flood your brain with fake dopamine. The problem is fake dopamine burns out quickly and keeps you chasing another hit.
Feb 133 min read
89 views


Hedonic Adaptation: Why Money Won't Buy Happiness
Maybe you've dreamed about how happy you'd be winning the lottery. Not so fast... Research shows that material possessions and financial gains only give us a temporary boost in happiness.
Feb 14 min read
198 views


The Spotlight Effect: How to Stop Thinking Everyone Is Watching You
The human brain is wired for self-relevance. When we evaluate social situations, our default setting is to assume people are watching us.
Jan 312 min read
51 views


The Power of Visualization
There is solid scientific evidence that we can actually rewire the brain with the power of visualizing our success.
Dec 25, 20244 min read
259 views


From "Fake it 'til you Make it" to "You've Got This!"
Confidence can be elusive and there are times we all wish we had more. You’re stronger than you think—and your brain is already on board.
Dec 15, 20243 min read
66 views


Why we Fear Change (and how to overcome it)
The brain hates change! We typically react to new experiences with fear. There are some easy ways to overcome that fear and embrace change.
Dec 11, 20244 min read
25 views


Sound Bites: How sound influences our perception of taste
Does what we hear change how we taste? Science says YES! Flavor perception is multi-sensory. Sound can enhance or diminish what we taste.
Dec 6, 20243 min read
36 views


The Power of Hope
Hope is powerful. It doesn't just profoundly change the way we see the world, it also changes the structure and function of the brain.
Nov 20, 20243 min read
114 views


Brain Overload? 6 Ways to Reboot
The human brain is amazing, but you don’t have to be a neuroscientist to know when you're on overload. Here are 5 scientific ways to reboot.
Nov 4, 20243 min read
1,308 views


Stop Stress Eating and Crush Those Crazy Cravings
When we’re stressed, the brain thinks it needs extra fuel to fight the stress . Cue the cravings and the extra pounds.
Nov 1, 20245 min read
235 views


The Butterfly Effect of Kindness
A small act of kindness can set off a chain of significant events. The things that change the world are the tiny things.
Nov 1, 20244 min read
854 views