Customer complaints are inevitable—but they offer powerful insights into the brain’s reward system, emotional triggers, and perception of value. Discover how neuroscience and psychology can transform negative feedback into opportunities to wow your guests and build lasting loyalty.

Discover the surprising brain science behind emojis and how restaurants can use them to boost guest engagement, emotional connection, and brand loyalty. Perfect for World Emoji Day or any day you want to serve smarter.

Our world is built to flood your brain with fake dopamine. The problem is fake dopamine burns out quickly and keeps you chasing another hit.

In simplest terms, pleasure and pain guide everything we do - avoid pain or gain pleasure. We need both to survive. Pain and pleasure

Have you ever walked into Costco planning to buy just one or two things and walked out with a cart full of stuff you don't need?

The brain is wired to maximize pleasure and minimize pain. But the way we experience them is pretty quirky.

Flow state is a state of pure focus and concentration that enables you to do what you’re doing at the top of your game.

Countless studies demonstrate that a simple smile significantly influences the way we are perceived by others, and it changes the brain.