Social media has rewired guest complaints. Discover the brain science behind public criticism and how leaders can protect team resilience and brand reputation.

"Empathy in hospitality isn't mind-reading—it's cue-reading. Learn the neuroscience behind anticipating guest needs in restaurants and hotels for unforgettable service."

At Danny Meyer’s Union Square Hospitality Group (USHG) restaurants, hospitality is not just a service—it’s a psychological experience.