FIERCE HOSPITALITY:

The Science of Rocking Every Guest Experience

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From the first glance at the menu to the final farewell, every micro-moment matters. Packed with real-world stories, sticky science, and mic-drop moments, Fierce Hospitality is your backstage pass to mastering the brain-based secrets behind five-star service. Because great hospitality isn’t just seen or heard—it’s felt. And when you hit the right notes, you don’t just serve guests. You move them.